Terms for custom sock orders

These terms apply to orders of custom grip socks placed by a business with KORRHAUS (a trade name of Vibaci). They apply in addition to the general conditions of the store; where the two differ for a custom order, these terms apply.

1. Who can order

Custom socks are made to order for businesses such as studios, clubs and companies. By ordering you confirm that you act for a business and that the business details you gave are correct. You may resell the socks you order.

2. Your design and your artwork

You confirm that you may use the logo, name and artwork you supply, and you allow KORRHAUS to use them to make, show you and deliver your order. KORRHAUS keeps the artwork you supplied as you supplied it. Colours on a screen are an indication; the yarn colour is confirmed on the production proof.

3. Quote, price and payment

A quote states the price of your saved design for the stated quantities and is valid until the date shown on it. Prices are in euros and exclude VAT; delivery is charged per destination and shown before you pay. One-time setup is itemized. The order is placed when your full payment is received through the checkout. KORRHAUS may decline an order after payment and before you approve the production proof, for example when the artwork cannot be used, the design cannot be made as shown, or the design uses a name or logo that belongs to someone else. KORRHAUS then refunds the full amount you paid within 14 days.

4. Production proof

Before production KORRHAUS sends you a numbered production proof. Nothing is produced until you approve a specific proof. Paying does not approve the proof. If you ask for a change that alters the price or the delivery time, KORRHAUS tells you before you approve.

5. Cancelling

You can cancel free of charge until you approve the production proof; KORRHAUS then refunds the full amount you paid within 14 days. After approval the socks are made for you and the order can no longer be cancelled.

6. Delivery time

The delivery time stated for your order is an estimate counted from your payment. A change you request to the proof, or a late reply, can move it. KORRHAUS tells you when the estimate changes.

7. Delivery, VAT and import

Delivery is to the business address you confirm at checkout. VAT is charged according to the rules for your country and business. For deliveries outside the European Union, import duties and taxes of the destination country may apply and are for the buyer.

8. If something is wrong

Check the socks when they arrive and report a defect or a difference from the approved proof within 14 days of delivery, with photos. KORRHAUS repairs, replaces or refunds the affected pairs. Small differences in colour, size and position that are normal for knitted products are not defects. Because the socks are made to your design, they cannot be returned for other reasons.

9. Reorders

A reorder uses the specification that was produced for you. Its price is the price at the time of the reorder. A setup you paid for before is not charged again when it is reused unchanged and KORRHAUS has verified it.

10. Law

Dutch law applies.

2026-11